Tales of the Phantom Knife

I sent a knife to the USA for warranty repair (because that’s the only place it could be done) and now the knife seems to have disappeared.

This wouldn’t be a problem except that the company, despite having an email contact form and a promise to replay to emails in four days, never actually answers any emails.

A little research on knife forums has convinced me that I’ll have to call them. This, however, bothers me for two reasons: 1) I hate dealing with such things on the phone and 2) the only times I can call are the middle of the night.

Combine those two things and the results are incoherent sleepy babbling (as opposed to just regular incoherent babbling) and lots of hastily assembled notes that have to be carefully organized and referred to on the fly and not always in the order they’ve been organized.

Then there’s the problem of hearing things correctly:

Them: What’s that tracking number again?
Me: LE22VB3359JP
Them: What?
Me: LE22VB3359JST
Them: What?
Me: Just answer your f@#king email.
Them: What?
Me: Lima Echo two fiver Victor Bravo Tree Tree fiver niner Juliet Sierra Tango
Them: Well why didn’t you say so?
Me: Foxtrot Uniform Charlie Kilo You.

That latter sentence is another problem. Because I don’t like making such calls, I find I have very little patience during them. If I don’t get an immediate positive response I usually end up having an angry response. This is especially true when the knife arrived three months ago and I didn’t even get an acknowledgement that it had arrived. All I have is information from the tracking number saying it had been delivered.

Eventually I pick a Monday, get up early and try the phone call. Until then I need to practice meditation, deliberate breathing and counting to 10 before I speak.

Granted, none of that will make me less angry, but it might keep me from swearing, at least for a little while.

 

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  1. Pingback: Customer Service in Various Forms and Speeds | Mere Blather

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